Conversations lists visitor chat sessions for each connected website — what they asked, how the agent replied, ratings and whether a teammate joined.
Availability of conversation tools depends on your plan. Free tiers may show limited history or features compared to Starter and Growth.
Review sessions
- Sign in and open the website from Websites
- Go to Conversations in the site navigation
- Use status filters to find active chats, waiting human requests or completed sessions
- Open a row to read the transcript and side details
- Follow up in Leads when a visitor left contact information
Use history well
- Scan completed chats weekly for questions Knowledge does not answer yet
- Export or copy details before removing a website if you need records
- Preview agent sessions may appear alongside live visitor chats — check timestamps