An AI conversation is a visitor session that includes one or more messages with the Amevia agent. Closing and continuing later starts a new conversation.
Visitors often send several messages in one sitting. Follow-ups and handoffs inside the same activity window still count as one conversation for billing — not one message at a time.
How usage adds up
- Each new visitor session that engages the agent counts toward the monthly conversation allowance
- Multiple back-and-forth messages in that session stay one conversation
- Preview agent tests in the dashboard may follow the same session rules as live visitors
- Check Billing or usage summaries to see how much of the monthly allowance is used
Plan smarter
- Seasonal traffic spikes can burn through Free or Starter faster — watch usage before campaigns
- Heavy Preview testing before launch also consumes conversations on some plans
- When you need a higher monthly cap, compare Starter and Growth on Pricing