For agencies, hosting partners and large teams that need white-label options, higher limits or tailored workflows.
Custom plans fit agencies, multi-brand companies and high-traffic sites that outgrow standard tiers or need contract billing and tailored analytics.
When to ask for a custom plan
- You need more websites, conversations or indexed pages than Growth publishes
- Several brands or regions need separate agents under one agreement
- You want specialized reporting or rollout support beyond self-serve signup
- Standard upgrade paths would still leave you short within a few months
How to start
- Review current limits on Pricing so you know what standard tiers include
- Gather rough numbers — sites, monthly chats, knowledge page count, launch date
- Agency and Enterprise may include white-label branding, partner packaging, dedicated scope and specialized integrations.
- Share the website addresses and use case so sales can match limits and features
Before the call
- List must-have features — lead capture, retention, SSO, staging sites
- Note whether you need one workspace or several under an organization
- Starter or Growth may still be enough for a pilot — custom is for sustained overage