Upgrade when you are adding websites, expecting more visitor chats, or indexing a larger knowledge base than Free allows.
Paid tiers also unlock capabilities listed on Pricing — confirm the feature you need is on Starter or Growth before you switch.
Upgrade from the dashboard
- Open Pricing and compare Free, Starter and Growth limits side by side
- Sign in and open Billing for your account
- Choose the higher plan that matches your websites, conversations and indexed pages
- Confirm the change and recheck usage summaries after checkout
- Verify paid features you needed — such as lead tools or retention — are available on the website
Timing tips
- Upgrade before a launch week instead of after you hit a hard pause
- If only one site is busy, you may still need a higher conversation cap workspace-wide
- Custom plans exist when Growth is not enough — see Custom plans