Most widget incidents start here: the tag is not in the HTML your visitors receive. Everything else — cache, CSP, duplicates — assumes the snippet should be there.
Script checklist
- Open the live URL using the exact domain from Websites
- Use View Page Source (not Inspect Element alone) and search for getamevia.com/widget.js
- Confirm exactly one script tag with the agent id from Installation
- If missing, repaste the snippet from Installation, publish, and purge CDN cache
- Hard-refresh and run Recheck installation
- If present but invisible, open Fix a widget that is not appearing for cache, CSP and duplicate checks
False positives
- Inspect Element may show tags injected by extensions — trust View Source
- Homepage has the script but inner pages do not — install globally or per template
- Logged-in CMS preview HTML differs from anonymous live HTML — test logged out