When visitors never see the chat bubble, the cause is almost always on the website side — not the Amevia dashboard. Walk the checks in order instead of skipping to CSP.
Test on the exact domain listed under Websites. Staging URLs, preview hosts and localhost only work if you connected and installed there separately.
Fix it in order
- Open the live URL and View Page Source — search for getamevia.com/widget.js or your agent id
- Confirm the script appears exactly once in the HTML served to anonymous visitors
- Verify the browser address bar matches the domain connected in Amevia (including www vs non-www)
- Purge full-page CDN or host cache, then hard-refresh or test in a private window
- In Amevia, open Installation and run Recheck installation
- If the script is present but the console shows CSP errors, update Content-Security-Policy — see CSP blocking
Easy misses
- Snippet added in admin but theme not published to production
- Ad blockers and strict privacy extensions hide third-party widgets during local testing
- Duplicate scripts from theme plus GTM — remove extras and recheck
- Widget hidden by your theme CSS — rare, but check z-index if the script loads