Widget installation
Install, recheck and troubleshoot the Amevia widget.
8 guides
Guides in this category
Fix a widget that is not appearing
Work through missing script, wrong domain, cache and CSP until the chat launcher shows on the live site.
Recheck widget installation
Ask Amevia to detect the install snippet on your connected domain after you publish.
Install with JavaScript
Paste the site-specific snippet from Installation before </body> on your live domain.
Duplicate script installation
Remove extra Amevia snippets when the tag was pasted in more than one place.
Cache issues
Purge CDN and browser cache when old HTML without the widget still loads after install.
Content Security Policy blocking the widget
Allow the Amevia script host in CSP when the tag is present but the browser blocks it.
Wrong website domain
Why the widget works in staging but not on the URL you are testing in the browser.
Widget loaded more than once
Fix double chat bubbles or broken launcher when themes and plugins both inject the script.