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Wrong website domain

Why the widget works in staging but not on the URL you are testing in the browser.

Each Amevia website connection maps to one public domain pattern. The install snippet is tied to that connection — opening a different hostname in the browser will not show the agent you configured elsewhere.

Match domain to connection

  1. Open Websites and note the exact domain on the website card
  2. In the browser, compare protocol, hostname and www vs non-www to that entry
  3. If you need the agent on staging, add staging as its own website and install there
  4. After fixing the URL, View Page Source on the correct host and Recheck installation

Typical mismatches

  • Connected www.example.com but testing example.com without redirect alignment
  • Preview URLs from Vercel or Netlify while production is the connected site
  • Shop path on another subdomain that was never added under Websites
Wrong website domain — Amevia Help