You added the script in the CMS, but visitors still get yesterday’s HTML. That is a cache problem — not a bad Amevia snippet.
Test with View Source, not only whether the bubble appears. Cached pages can hide the launcher even when Installation looks correct in the dashboard.
Clear caches
- Purge full-page cache at your CDN or host for the URL you are testing (often “purge all” after install)
- Bypass cache with a cache-busting query string or a private browser window
- Hard-refresh desktop browsers — Shift+Reload or equivalent
- View Page Source and confirm the Amevia script tag is present
- Run Recheck installation in Amevia
Where caches hide
- Cloudflare, Fastly, Vercel and WordPress cache plugins all store HTML separately
- Mobile browsers reuse aggressive back-forward cache — try private mode
- Only the homepage purged while inner pages stay stale — purge site-wide or per URL pattern